FAQ
Check out our Frequently Asked Questions below. If you still need help please contact us.
Shipping
Where do you ship to?
We ship anywhere in Canada for $4 on Jewellery items, and $5.99 for any items from WestRock Boutique!
How long does shipping take?
Items from our Jewellery section can be trackable (priority, express shipping through Canada Post *please check their delivery times) or non trackable (lettermail) which varies based on your location!
Shipping from our WestRock Boutique:
- items take 10-18 days to be delivered after items are shipped.
- items ship from China however, are quality inspected in the US prior to delivery.
* once items are shipped, we are not responsible for delivery times as this varies & is dependent upon the postal service
How do I track my order?
After an item is shipped, if you have selected trackable shipping, you will receive a tracking number via email or your order information page.
Returns
How do I return an item?
We offers a 7-day satisfaction guarantee orders if the product meets the conditions below:
We accept return/refund requests of unworn items with original tags, a “do not remove” tag, and packaging with SKU label.The item is different from the description (including size)The item has defects (damaged or with poor quality)The item is missing or not the item you/your clients has ordered. We will waive your return fees depending on each situation.
Please keep the tags on the products you wish to return.
To initiate a refund process, simply send us a message & we will process your request.
How long does it take to process my return?
Timeline: The return/refund requests must be initiated within 7 calendar days upon receiving the order.
The 7-day window starts from the date that the courier shows the package as delivered.If the order is a split package shipment and arrives at different times, the 7-day window will begin when the final package is shown as delivered.
Once you contact us we will process your return right away.